itSMF: Planning to Implement Service Management - pocket guide
A companion to the IT Infrastructure Library
IT Service Management Forum | 2003 | 49 blz. | Vernon Lloyd, Colin Rudd, Chris LittlewoodTutorial for Users, Intermediate and Advanced Level
| English - Nederlands | ||||
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| itSMF: Planning to Implement Service Management - pocket guideA companion to the IT Infrastructure LibraryIT Service Management Forum | 2003 | 49 blz. | Vernon Lloyd, Colin Rudd, Chris LittlewoodTutorial for Users, Intermediate and Advanced Level onze prijs € 11,90 incl. BTW (€ 11,23 excl. BTW) — ISBN: 9780952470694 | 0952470691 |
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Verzendkosten € 4,95 in Nederland (maar slechts € 1,95 als uw totale bestelling meer dan € 20 is) | ||||
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| This pocket guide has been designed as a reference book for those Planning to Implement Service Management. It is a complementary publication to ITIL (IT Infrastructure Library) and, specifically, the Planning to Implement Service Management book.
The guide explains the activities involved in the six areas to be considered in planning to implement Service Management via a Continuous Service Improvement Programme (CSIP). The Planning to Implement Service Management pocket guide begins with, and reinforces, the key message that IT services are there solely to support the business and its efficient and effective operation. The advice contained within the guide is neither definitive nor prescriptive, but is a set of guidelines based on ITIL best practice. It is of benefit and is applicable to all IT organizations irrespective of size or the technology in use. | ||
| soort artikel | computerboeken | ||
| ons bestelnummer | 1465-F5 | ||
| titel | itSMF: Planning to Implement Service Management - pocket guide | ||
| subtitel | A companion to the IT Infrastructure Library | ||
| onderwerp | itil v2 | ||
| uitgever | IT Service Management Forum [ITSm ] | ||
| website uitgever | www.itsmf.com | ||
| ISBN-13 | 978-0-9524706-9-4 | 9780952470694 | ||
| ISBN-10 | 0-9524706-9-1 | 0952470691 | ||
| gepubliceerd in | 2003 | ||
| geschreven door | Vernon Lloyd, Colin Rudd, Chris Littlewood | ||
| dit boek behandelt | UK versie | ||
| taal van het boek | Engels | ||
| aantal bladzijden | 49 | ||
| uitvoering | softcover | ||
| artikelcode fabrikant | 978-0-9524706-9-4 | ||
| barcode | 9780952470694 |
| naar uitvoerig | compact overzicht | Nog 25 andere boeken over itil v2 | ||
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