Best Practice for Service Delivery
ITIL, The key to Managing IT services
The Stationery Office Books | 2001 | 378 blz. | OGCService providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the book.
Tutorial for Users, Intermediate and Advanced Level
