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 | IT Service Management v2.1.bA companion to the IT Infrastructure LibraryIT Service Management Forum | 2003 | 70 blz. | itSMF - The IT Service Management ForumThis pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use. Tutorial for Users, Intermediate and Advanced Level onze prijs € 16,90 incl. BTW (€ 15,94 excl. BTW) — ISBN: 9780952470618 | 0952470616 |
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Verzendkosten € 4,95 in Nederland (maar slechts € 1,95 als uw totale bestelling meer dan € 20 is) | ||||
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| This publication is commonly known as the Pocket Guide or even Little ITIL. It has been designed as a reference book for Information Technology Service Management practicioners and for those taking the Foundation Certificate in IT Service Management.
It is a complementary publication to the complete IT Infrastructure Library (ITIL) which is discussed in more detail in the section on IT Service Management Best Practice. The Pocket Guide explains the processes involved in the two key areas of Service Management (Service Support and Service Delivery) and their application to the complete service life-cycle. | ||
| soort artikel | computerboeken | ||
| ons bestelnummer | 6437-F0 | ||
| titel | IT Service Management v2.1.b | ||
| subtitel | A companion to the IT Infrastructure Library | ||
| onderwerp | it service management | ||
| uitgever | IT Service Management Forum [ITSm ] | ||
| website uitgever | www.itsmf.com | ||
| ISBN-13 | 978-0-9524706-1-8 | 9780952470618 | ||
| ISBN-10 | 0-9524706-1-6 | 0952470616 | ||
| gepubliceerd in | 2003 | ||
| geschreven door | itSMF - The IT Service Management Forum | ||
| dit boek behandelt | UK versie 2.1.b | ||
| taal van het boek | Engels | ||
| aantal bladzijden | 70 | ||
| uitvoering | softcover | ||
| Nederlandse distributie | Computercollectief BV | ||
| artikelcode fabrikant | 978-0-9524706-1-8 | ||
| barcode | 9780952470618 |
| naar uitvoerig | compact overzicht | Nog 14 andere boeken over it service management | ||
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