Best Practice for Service Support
ITIL The key to Managing IT services
The Stationery Office Books | 2001 | 308 blz. | OGCIT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service support is the first title to emerge from this process.
Tutorial for Users, Intermediate and Advanced Level
