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	computerboeken » algemeen of platformonafhankelijk » theorie » it management » itil v2

Foundations of IT Service Management based on ITIL

Best Practice

Van Haren Publishing | 2005 | 233 blz. | itSMF-NL

This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support, Service Delivery and Security Management, and is intended to serve as:
a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL).
a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management.

Tutorial for Developers, Intermediate and Advanced Level

onze prijs € 42,35 incl. BTW (€ 39,95 excl. BTW) — ISBN: 9789077212585 | 9077212582


		Verzendkosten slechts € 1,95 (voor bestellingen boven de 20 euro in Nederland, daaronder € 4,95)


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	In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official "Introduction to ITIL", plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

	soort artikel	computerboeken
	ons bestelnummer	4584F7
	titel	Foundations of IT Service Management based on ITIL
	subtitel	Best Practice
	onderwerp	itil v2
	uitgever	Van Haren Publishing [VHP ]
	website uitgever	www.vanharen.net
	ISBN-13	978-90-77212-58-5 \| 9789077212585
	ISBN-10	90-77212-58-2 \| 9077212582
	gepubliceerd in	2005
	geschreven door	itSMF-NL
	dit boek behandelt	UK versie
	taal van het boek	Engels
	aantal bladzijden	233
	druk	tweede druk
	uitvoering	softcover
	Nederlandse distributie	Computercollectief BV
	artikelcode fabrikant	978-90-77212-58-5
	barcode	9789077212585


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