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 | SAP Service and SupportFocusing on Continuous Customer SatisfactionGalileo Press - SAP Press | 2006 | 293 pages | Gerhard Oswald- Information on all SAP services and support offerings, on maintenance strategy, and on SAP TCO Framework - Numerous customer scenarios illustrating the usage of services and support offerings Tutorial for Users, Intermediate and Advanced Level our price € 59,95 incl. VAT (€ 56,56 excl. VAT) — ISBN: 9781592290895 | 1592290892 |
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Delivery charges only € 1,95 (for orders over 19 euro within Nederland, below € 4,95) | ||||
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| This new third edition provides information on SAP's complete service portfolio which is tailored to support the entire lifecycle of your SAP solution. You learn everything about the full scope of support offerings including SAP Standard Support, SAP Premium Support, and SAP MaxAttention, as well as the maintenance strategy for your SAP solutions. The methodology & infrastructure for enhancing the value of your SAP solution is also dealt with: You get a complete overview over the SAP TCO Framework, plus detailed insights in the collaborative processes between customers and SAP using SAP Solution Manager and SAP Service Marketplace. The core section of this newest edition remains an extensive chapter loaded with practical examples. Using 12 actual customer case studies, the authors show you how to use services and support offerings to execute new business strategies, cut project costs, or create better user experience & satisfaction _ in the long term, this translates into low TCO and high ROI. Highlights include:
- SAP's service philosophy; - SAP Ecosystem; - All SAP services at a glance, i e., from the areas of support, consulting, training, SAP Custom Development, and SAP Managed Services; - Support offerings: SAP Standard Support, SAP Premium Support, SAP MaxAttention; - SAP Customer Competence Center; - Service and support infrastructure: SAP Solution Manager, SAP Service Marketplace, and portals; - SAP TCO Framework. | ||
| category | computer books | ||
| our order code | 11769-A1 | ||
| title | SAP Service and Support | ||
| subtitle | Focusing on Continuous Customer Satisfaction | ||
| subject | sap-administratie | ||
| publisher | Galileo Press - SAP Press [GALi ] | ||
| web site publisher | www.sap-press.com | ||
| ISBN-13 | 978-1-59229-089-5 | 978-1592290895 | 9781592290895 | ||
| ISBN-10 | 1-59229-089-2 | 1592290892 | ||
| published in | 2006 | ||
| written by | Gerhard Oswald | ||
| this book covers | UK version | ||
| language | Engels | ||
| number of pages | 293 | ||
| edition | 3 | ||
| cover | hardcover | ||
| imported by | Computercollectief BV | ||
| manufacturer code | 978-1-59229-089-5 | ||
| bar code | 9781592290895 |
| to detailed | compact overview | 33 more books about sap-administratie | ||
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