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	computerboeken » algemeen of platformonafhankelijk » theorie » it management » itil v2

Release and Control for IT Service Management based on ITIL

A Practitioner Guide

Van Haren Publishing | 2007 | 183 blz.

Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by itSMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.

Tutorial for Managers, Intermediate and Advanced Level

onze prijs € 49,50 incl. BTW (€ 46,70 excl. BTW) — ISBN: 9789087530228 | 9087530226


		Verzendkosten slechts € 1,95 (voor bestellingen boven de 20 euro in Nederland, daaronder € 4,95)


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	This book covers the following ITIL processes: - Configuration Management; - Release Management; - Change Management. This book aims at helping the reader to prepare for using Best Practices in his or her role in the area of Change Management, Release Management and Configuration Management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: Manage, Organize, Optimize, so the reader can relate reading material and tasks easily. The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books. The book offers templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks. The book also contains exercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the ITIL Practitioner Certificate in IT Service Management: Release and Control.

	soort artikel	computerboeken
	ons bestelnummer	12245-A2
	titel	Release and Control for IT Service Management based on ITIL
	subtitel	A Practitioner Guide
	onderwerp	itil v2
	uitgever	Van Haren Publishing [VHP ]
	website uitgever	www.vanharen.net
	ISBN-13	978-90-8753-022-8 \| 9789087530228
	ISBN-10	90-8753-022-6 \| 9087530226
	gepubliceerd in	2007
	dit boek behandelt	UK versie
	taal van het boek	Engels
	aantal bladzijden	183
	uitvoering	softcover
	Nederlandse distributie	Computercollectief BV
	artikelcode fabrikant	978-90-8753-022-8
	barcode	9789087530228


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