The Official Introduction to the ITIL Service Lifecycle
Covers ITIL Version 3
The Stationery Office Books | 2007 | 238 blz. | Office of Government Commerce (OGC)This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
Tutorial for Users, Beginning and Intermediate Level
