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	computerboeken » algemeen of platformonafhankelijk » theorie » it management » itil v2

Service Management Process Maps

Your route to service excellence

Van Haren Publishing | 2007 | 147 blz. | Brian Johnson, et al

In this book, the concepts of Service Management processes are described within the structure of Continuous Improvements (The Deming Cycle of Plan-Do-Check-Act) - because this is exactly what should happen in the real world. The path to Service Excellence is never static, but should be a never-ending journey that continually evolves. This title similarly describes the Service Excellence path as a journey - in this case a subway.

Tutorial for Users, Intermediate and Advanced Level

onze prijs € 42,35 incl. BTW (€ 39,95 excl. BTW) — ISBN: 9789087530440 | 9087530447


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	ITIL has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services. As organizations look to implement quality Service Management processes, the same questions repeatedly arise: - How do all these processes interface with each other?; - How do the processes work within a culture of change and evolution?; - How can we easily communicate our often technical vision throughout the organization?

	soort artikel	computerboeken
	ons bestelnummer	12862-A8
	titel	Service Management Process Maps
	subtitel	Your route to service excellence
	onderwerp	itil v2
	uitgever	Van Haren Publishing [VHP ]
	website uitgever	www.vanharen.net
	ISBN-13	978-90-8753-044-0 \| 9789087530440
	ISBN-10	90-8753-044-7 \| 9087530447
	gepubliceerd in	2007
	geschreven door	Brian Johnson, et al
	dit boek behandelt	UK versie
	taal van het boek	Engels
	aantal bladzijden	147
	uitvoering	softcover
	artikelcode fabrikant	978-90-8753-044-0
	barcode	9789087530440


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