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	computerboeken » algemeen of platformonafhankelijk » theorie » it management » itil version 3

IT Service Management Based on ITIL V3 - A Pocket Guide

Van Haren Publishing | 2007 | 166 blz. | itSMF International

The goal of this pocket guide is to provide a quick reference to ITIL V3. As such, it is an invaluable aid for all managers and practitioners within the Service Management industry. Covering not only the ITIL V3 service lifecycle approach, it also describes the ITIL V3 processes in a separate section, making this Little ITIL pocket guide a unique and very practical contribution to the global adoption of ITIL V3.

Reference for Users, Beginning and Intermediate Level

onze prijs € 15,85 incl. BTW (€ 14,95 excl. BTW) — ISBN: 9789087531027 | 9087531028


		Verzendkosten € 4,95 in Nederland (maar slechts € 1,95 als uw totale bestelling meer dan € 20 is)


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	This new Pocket Guide is a concise summary of ITIL V3, providing a quick and portable reference tool to ITIL following the major overhaul of the recent Refresh project. A companion volume to the new bestseller, Foundations of IT Service Management based on ITIL V3, this new addition to the VHP range is a guide to the concepts of ITILV3. It is designed to give managers and practitioners an overall picture of the ITIL V3 upgrade. The IT Infrastructure Library (ITIL) is one of the most widely accepted approaches to IT Service Management in the world, and has recently been revised to reflect the IT Service Lifecycle approach to Service Management. ITIL is a best practice framework, drawn internationally from public and private sector knowledge. Indispensable for those using ITIL for the first time or for anyone migrating from V2 to V3, this Pocket Guide is a key reference source to ITIL V3.

	soort artikel	computerboeken
	ons bestelnummer	13376-A9
	titel	IT Service Management Based on ITIL V3 - A Pocket Guide
	onderwerp	itil version 3
	uitgever	Van Haren Publishing [VHP ]
	website uitgever	www.vanharen.net
	ISBN-13	978-90-8753-102-7 \| 9789087531027
	ISBN-10	90-8753-102-8 \| 9087531028
	gepubliceerd in	2007
	geschreven door	itSMF International
	dit boek behandelt	UK versie
	taal van het boek	Engels
	aantal bladzijden	166
	uitvoering	softcover
	Nederlandse distributie	Computercollectief BV
	artikelcode fabrikant	978-90-8753-102-7
	barcode	9789087531027


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