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	computerboeken » pc » connectivity » sap » sap crm resources

Discover SAP CRM

Learn what SAP CRM is all about and find out how it can work for your business

Galileo Press - SAP Press | 2008 | 405 blz. | Srini Katta

If you're searching for a customer relationship management tool to help you achieve customer-driven growth and the ability to attract and retain quality customers, SAP CRM offers you all the tools you need. So, whether you're considering implementing SAP CRM, you're a project leader looking for details on how it works, or you're new to SAP, this reader-friendly guide is the resource you need. It details all of the functionality and provides practical insights into how it works in the real world.

Tutorial for Users, Beginning and Intermediate Level

onze prijs € 39,95 incl. BTW (€ 37,69 excl. BTW) — ISBN: 9781592291731 | 1592291732


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	Discover SAP CRM provides managers, consultants, power users, and aspiring users with a detailed guide to all things CRM, including what it is, why SAP CRM is important, and what the many application interfaces are (Call Center, E-Commerce, Mobile, and Channel). The book covers the core areas of CRM, including marketing, sales, and service, and it explains the different ways SAP CRM can be used and integrated into a business. Readers will also learn about the technology and tools behind CRM (Netweaver, Web Services, Business Server Pages, Java, ABAP, etc.), and explore the various user access modes used to utilize the applications (desktop, laptop, tablet PC, PDA, & smartphone). In addition, they'll find out about how other companies are successfully using CRM analytics, industry vertical industry solutions, and their best practices for implementation. Topic highlights: - Marketing, sales, & service; - Interaction Center; - Web channels; - Mobile applications; - Partner channel management; - SAP technology;; - Master data; - Industry verticals.

	soort artikel	computerboeken
	ons bestelnummer	13692-A2
	titel	Discover SAP CRM
	subtitel	Learn what SAP CRM is all about and find out how it can work for your business
	onderwerp	sap crm resources
	uitgever	Galileo Press - SAP Press [GALi ]
	website uitgever	www.sap-press.com
	ISBN-13	978-1-59229-173-1 \| 9781592291731
	ISBN-10	1-59229-173-2 \| 1592291732
	gepubliceerd in	2008
	geschreven door	Srini Katta
	dit boek behandelt	US versie
	taal van het boek	Engels US
	aantal bladzijden	405
	uitvoering	softcover
	artikelcode fabrikant	978-1-59229-173-1
	barcode	9781592291731


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