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	computerboeken » pc » connectivity » sap » sap crm resources

Maximizing Your SAP CRM Interaction Center

Galileo Press - SAP Press | John Burton

This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. It introduces you to the SAP CRM Interaction Center and provides guidance on how to get the most from it through customization and enhancement. Each chapter describes specific functions in the Interaction Center and why they are useful, and then goes on to demonstrate how to use and customize these functions.

ca. € 69,90 incl. BTW (€ 65,94 excl. BTW) — ISBN: 9781592291977 | 159229197X


		Verzendkosten slechts € 1,95 (voor bestellingen boven de 20 euro in Nederland, daaronder € 4,95)


Verwacht op of na 31-12-2008	dit artikel bestellen	naar de kassa


		Dit artikel verschijnt waarschijnlijk 31-12-2008 of later. U kunt het nu alvast bestellen. We kunnen u ook automatisch en vrijblijvend een seintje sturen zodra het leverbaar is.

	Essential topics such as Computer Telephony Integration and Multi-Channel Integration are covered in detail, along with insights on the different types of Interaction Centers, a review of Interaction Centers by Industry, IC Marketing, IC Service, Shared Services Center, Telesales, IC Management, Partnerships, as well as common questions and misconceptions about IC. The book also includes exclusive customer success stories, SAP's current and future plans, a roadmap, and long-term vision for the Interaction Center. Fully up-to-date for CRM 2007, this indispensable reference provides you and your team with volumes of useful information for all versions of the IC WebClient, with tips and suggestion on why it may be advantageous to upgrade. Whether you're new to SAP CRM and need an introduction to the Interaction Center, or if you're a current SAP CRM IC user who wants a resource to help you customize your options, this book will provide many of the essential answers.

	soort artikel	computerboeken
	ons bestelnummer	14765-A7
	titel	Maximizing Your SAP CRM Interaction Center
	onderwerp	sap crm resources
	uitgever	Galileo Press - SAP Press [GALi ]
	website uitgever	www.sap-press.com
	ISBN-13	978-1-59229-197-7 \| 9781592291977
	ISBN-10	1-59229-197-X \| 159229197X
	geschreven door	John Burton
	dit boek behandelt	US versie
	taal van het boek	Engels US
	uitvoering	softcover
	artikelcode fabrikant	978-1-59229-197-7
	barcode	9781592291977


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