The Stationery Office Books | 2002 | 208 blz., softcover | OGC

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management. The book explains the steps required to implement or improve IT service provision.

Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie

boek | 3238-G3 | € 84,90 (80,09 excl. BTW) | ISBN: 9780113308774 / 0113308779 | Engels UK

The Stationery Office Books | 1999 | 93 blz., softcover | Jacques A. Cazemier, Paul L. Overbeek, Louk M.C. Peters

ITIL - The key to Managing IT services

Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie

boek | 2047-H6 | € 49,90 (47,08 excl. BTW) | ISBN: 9780113300143 / 011330014X | Engels UK

The Stationery Office Books | 2001 | 308 blz., softcover | OGC

IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service support is the first title to emerge from this process.

Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie

boek | 6470-E4 | € 84,90 (80,09 excl. BTW) | ISBN: 9780113300150 / 0113300158 | Engels

The Stationery Office Books | 2001 | 378 blz., softcover | OGC

Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the book.

Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie

boek | 6422-F5 | € 84,90 (80,09 excl. BTW) | ISBN: 9780113300174 / 0113300174 | Engels UK

The Stationery Office Books | 2004 | 178 blz., softcover

Business Perspective Volume 1 performs a vital task. Given that there is absolute dependence of business on IT, it ensures that Best Practice flows from Information Services provision into the organisation as a whole. It will help IS personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Tutorial for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 7927-E5 | € 84,90 (80,09 excl. BTW) | ISBN: 9780113308941 / 0113308949 | Engels

The Stationery Office Books | 2006 | 162 blz., softcover

This volume, Business Perspective 2, is the companion to Business Perspective: The IS View on Delivering Services to the Business. Its purpose is to help Management Boards to ensure that they have the IT capability they need to deliver their business objectives.

Beginning and Intermediate Level, behandelt UK versie

boek | 7976-F1 | Slechts enkele stuks: van €  94,90 voor € 10,00 (9,43 excl. BTW) | ISBN: 9780113309696 / 0113309694 | Engels

The Stationery Office Books | softcover | OGC

The introduction to ITIL covers all the products in the ITIL series. It provides a thorough and convenient introduction to the field of IT Service Management and the ITIL books. It is ideal for the student, the practitioner or those needing a grasp of the concepts in order to interface with Service Managers

boek | 8970-E4 | € 45,90 (43,30 excl. BTW) | ISBN: 9780113309733 / 0113309732 | Engels UK

The Stationery Office Books | 2008 | 78 blz., softcover | OGC

This publication is intended to provide a synopsis of the basic concepts and practice elements of Continual Service Improvement (CSI), which forms part of the core ITIL Service Management Practices.

Reference for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 14376-A4 | € 11,90 (11,23 excl. BTW) | ISBN: 9780113311224 / 0113311222 | Engels UK

The Stationery Office Books | 2003 | 146 blz., softcover | Office of Government Commerce (OCG)

Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured.
However organisations often do not invest commensurate effort into managing these software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'.

boek | 10948-A9 | € 45,90 (43,30 excl. BTW) | ISBN: 9780113309436 / 0113309430 | Engels UK

Van Haren Publishing | 2005 | 233 blz., softcover | itSMF-NL

This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support, Service Delivery and Security Management, and is intended to serve as:
a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL).
a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management.

Tutorial for Developers, Intermediate and Advanced Level, behandelt UK versie

boek | 4584F7 | € 42,35 (39,95 excl. BTW) | ISBN: 9789077212585 / 9077212582 | Engels