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| computerboeken » algemeen of platformonafhankelijk » theorie » it management » itil v2 | ||
boeken over itil v2Verzendkosten slechts € 1,95 (voor bestellingen boven de 20 euro in Nederland, daaronder € 4,95) | |||
| compact overzicht | uitvoerig overzicht | « vorige blad 2 van 3 volgende » | ||
Best Practice for Planning to Implement Service ManagementThe Stationery Office Books | 2002 | 208 blz. | OGC The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management. The book explains the steps required to implement or improve IT service provision. Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie boek | 3238-G3 | € 94,90 (89,53 excl. BTW) | ISBN: 9780113308774 / 0113308779 | Engels UK | ![]() | ||
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Best Practice for Security ManagementThe Stationery Office Books | 1999 | 93 blz. | Jacques A. Cazemier, Paul L. Overbeek, Louk M.C. Peters ITIL - The key to Managing IT services Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie boek | 2047-H6 | € 68,90 (65,00 excl. BTW) | ISBN: 9780113300143 / 011330014X | Engels UK | ![]() | ||
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Best Practice for Service SupportThe Stationery Office Books | 2001 | 308 blz. | OGC IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service support is the first title to emerge from this process. Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie boek | 6470-E4 | € 94,90 (89,53 excl. BTW) | ISBN: 9780113300150 / 0113300158 | Engels | ![]() | ||
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Best Practice for Service DeliveryThe Stationery Office Books | 2001 | 378 blz. | OGC Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the book. Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie boek | 6422-F5 | € 94,90 (89,53 excl. BTW) | ISBN: 9780113300174 / 0113300174 | Engels UK | ![]() | ||
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Business Perspective: The IS View on Delivering Services to the BusinessThe Stationery Office Books | 2004 | 178 blz. Business Perspective Volume 1 performs a vital task. Given that there is absolute dependence of business on IT, it ensures that Best Practice flows from Information Services provision into the organisation as a whole. It will help IS personnel align their activities with the needs of the business in order to deliver the greatest benefits. Tutorial for Users, Beginning and Intermediate Level, behandelt UK versie boek | 7927-E5 | € 94,90 (89,53 excl. BTW) | ISBN: 9780113308941 / 0113308949 | Engels | ![]() | ||
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Business Perspective 2: The Business View on Successful IT Service DeliveryThe Stationery Office Books | 2006 | 162 blz. This volume, Business Perspective 2, is the companion to Business Perspective: The IS View on Delivering Services to the Business. Its purpose is to help Management Boards to ensure that they have the IT capability they need to deliver their business objectives. Beginning and Intermediate Level, behandelt UK versie boek | 7976-F1 | € 94,90 (89,53 excl. BTW) | ISBN: 9780113309696 / 0113309694 | Engels | ![]() | ||
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pc/mac CD-ROM Interactive Passing the PRINCE2 ExaminationsThe Stationery Office Books | 2007 | UK versie voor Windows, Mac OS X This CD-ROM is aimed at easing the path for all those intending to take the APM Group PRINCE2 foundation and practitioner examinations. It contains extensive exam advice with interactive warm up questions at both foundation and practitioner level, two full interactive foundation exams and bonus drag and drop process models software | 13233-A1 | € 40,90 (34,37 excl. BTW) | ISBN: 9780113310326 / 0113310323 | ![]() | ||
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Introduction to ITILThe Stationery Office Books | OGC The introduction to ITIL covers all the products in the ITIL series. It provides a thorough and convenient introduction to the field of IT Service Management and the ITIL books. It is ideal for the student, the practitioner or those needing a grasp of the concepts in order to interface with Service Managers boek | 8970-E4 | € 52,90 (49,91 excl. BTW) | ISBN: 9780113309733 / 0113309732 | Engels UK | ![]() | ||
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ITIL Key Element Guide Continual Service ImprovementThe Stationery Office Books | 2008 | 78 blz. | OGC This publication is intended to provide a synopsis of the basic concepts and practice elements of Continual Service Improvement (CSI), which forms part of the core ITIL Service Management Practices. Reference for Users, Beginning and Intermediate Level, behandelt UK versie boek | 14376-A4 | € 12,90 (12,17 excl. BTW) | ISBN: 9780113311224 / 0113311222 | Engels UK | ![]() | ||
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Software Asset ManagementThe Stationery Office Books | 2003 | 146 blz. | Office of Government Commerce (OCG) Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured. However organisations often do not invest commensurate effort into managing these software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'. boek | 10948-A9 | € 54,90 (51,79 excl. BTW) | ISBN: 9780113309436 / 0113309430 | Engels UK | ![]() | ||
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boeken over itil v2Verzendkosten slechts € 1,95 (voor bestellingen boven de 20 euro in Nederland, daaronder € 4,95) | |||
| compact overzicht | uitvoerig overzicht | « vorige blad 2 van 3 volgende » | ||