The Stationery Office Books | 2003 | 146 blz. | Office of Government Commerce (OCG)

Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured.
However organisations often do not invest commensurate effort into managing these software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'.

boek | 10948-A9 | € 54,90 (51,79 excl. BTW) | ISBN: 9780113309436 / 0113309430 | Engels UK

Van Haren Publishing | 2005 | 233 blz. | itSMF-NL

This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support, Service Delivery and Security Management, and is intended to serve as:
a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL).
a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management.

Tutorial for Developers, Intermediate and Advanced Level, behandelt UK versie

boek | 4584F7 | € 42,35 (39,95 excl. BTW) | ISBN: 9789077212585 / 9077212582 | Engels

Van Haren Publishing | 2004 | 89 blz. | Ron Bovee, Marco Ruwaard

The international follow-up of the succesful Dutch Operations Management Pocket Guide. Operation Management is an addition to ITIL best practices. This pocket guide describes the Operations activities required for the operational delivery of an IT service

Tutorial for Developers, Intermediate and Advanced Level, behandelt UK versie

boek | 7843-F6 | € 15,85 (14,95 excl. BTW) | ISBN: 9789077212202 / 9077212205 | Engels

Van Haren Publishing | 2007 | 183 blz.

Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by itSMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.

Tutorial for Managers, Intermediate and Advanced Level, behandelt UK versie

boek | 12245-A2 | € 49,50 (46,70 excl. BTW) | ISBN: 9789087530228 / 9087530226 | Engels

Van Haren Publishing | 2007 | 147 blz. | Brian Johnson, et al

In this book, the concepts of Service Management processes are described within the structure of Continuous Improvements (The Deming Cycle of Plan-Do-Check-Act) - because this is exactly what should happen in the real world. The path to Service Excellence is never static, but should be a never-ending journey that continually evolves. This title similarly describes the Service Excellence path as a journey - in this case a subway.

Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie

boek | 12862-A8 | € 42,35 (39,95 excl. BTW) | ISBN: 9789087530440 / 9087530447 | Engels

The Stationery Office Books

boek | 10936-B5 | ca. € 52,90 (49,91 excl. BTW) | ISBN: 9780113310784 / 0113310781 | Engels UK