Van Haren Publishing | 2007 | 104 blz., softcover | Troy DuMoulin, Rodrigo Flores, Bill Fine

This book covers Service Catalog fundamentals - the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations.

Tutorial for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 13917-A6 | € 42,35 (39,95 excl. BTW) | ISBN: 9789077212967 / 9077212965 | Engels

Van Haren Publishing | 2004 | 89 blz., softcover | Ron Bovee, Marco Ruwaard

The international follow-up of the succesful Dutch Operations Management Pocket Guide. Operation Management is an addition to ITIL best practices. This pocket guide describes the Operations activities required for the operational delivery of an IT service

Tutorial for Developers, Intermediate and Advanced Level, behandelt UK versie

boek | 7843-F6 | € 16,90 (15,94 excl. BTW) | ISBN: 9789077212202 / 9077212205 | Engels

Van Haren Publishing | 2007 | 183 blz., softcover

Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by itSMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.

Tutorial for Managers, Intermediate and Advanced Level, behandelt UK versie

boek | 12245-A2 | € 49,50 (46,70 excl. BTW) | ISBN: 9789087530228 / 9087530226 | Engels