The Stationery Office Books | 2007 | 263 blz. | Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Intermediate and Advanced Level, behandelt UK versie

boek | 12806-A1 | € 129,90 (122,55 excl. BTW) | ISBN: 9780113310463 / 0113310463 | Engels UK

The Stationery Office Books | 2007 | 261 blz. | Office of Government Commerce (OGC)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Intermediate and Advanced Level, behandelt UK versie

boek | 12805-A9 | € 129,90 (122,55 excl. BTW) | ISBN: 9780113310487 / 011331048X | Engels UK

The Stationery Office Books | 2008

Contains the following 5 Key Element titles:
- Key Element Guide Service Operation
- Key Element Guide Service Design
- Key Element Guide Service Transition
- Key Element Guide Continual Service Improvement
- Key Element Guide Service Strategy

boek | 14762-A8 | € 57,90 (54,62 excl. BTW) | ISBN: 9780113310883 / 0113310889 | Engels UK

The Stationery Office Books | 2007 | 238 blz. | Office of Government Commerce (OGC)

This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

Tutorial for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 12802-A5 | € 45,90 (43,30 excl. BTW) | ISBN: 9780113310616 / 0113310617 | Engels UK

The Stationery Office Books | 2007 | 172 blz. | TSO

As the only official study aid for the ITIL Foundation exam, this book presents the latest syllabus and ITIL content from a learning perspective.
This study aid is ideal for those new to ITIL and is also suitable preparation for the version 2 - 3 bridging paper.

Certification Guide, Beginning and Intermediate Level, behandelt UK versie

boek | 13839-A9 | € 22,90 (21,60 excl. BTW) | ISBN: 9780113310791 / 011331079X | Engels UK

The Stationery Office Books | 2007 | 264 blz. | Office of Government Commerce (OGC)

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

boek | 12803-A8 | € 129,90 (122,55 excl. BTW) | ISBN: 9780113310456 / 0113310455 | Engels UK

Van Haren Publishing | 2007 | 360 blz. | itSMF International

The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of "Foundations of IT Service Management Based on ITIL V3" has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

Tutorial for Developers, Intermediate and Advanced Level

boek | 4584-G8 | € 42,35 (39,95 excl. BTW) | ISBN: 9789087530570 / 9087530579 | Engels

Van Haren Publishing | 2007 | 122 blz. | Brian Johnson, John Higgins

This title presents readers with an approach to software development that builds on established processes and also achieves a goal of better alignment of IT services within business needs.

Tutorial for Users, Beginning, Intermediate and Advanced Level, behandelt UK versie

boek | 13374-A4 | € 42,35 (39,95 excl. BTW) | ISBN: 9789087530495 / 9087530498 | Engels

Van Haren Publishing | 2007 | 514 blz. | Jan van Bon, et al.

Based on ISO 20000 and ITIL V3.
This publication is an exhaustive compendium of the major approaches within this complex field. It will prove invaluable for those looking for perspective on what the various ITSM approaches set out to achieve and where they can realistically be applied to their businesses

Tutorial for Developers, Beginning and Intermediate Level, behandelt UK versie

boek | 13372-A2 | € 63,55 (59,95 excl. BTW) | ISBN: 9789087530518 / 908753051X | Engels

Van Haren Publishing | 2007 | 166 blz. | itSMF International

The goal of this pocket guide is to provide a quick reference to ITIL V3. As such, it is an invaluable aid for all managers and practitioners within the Service Management industry. Covering not only the ITIL V3 service lifecycle approach, it also describes the ITIL V3 processes in a separate section, making this Little ITIL pocket guide a unique and very practical contribution to the global adoption of ITIL V3.

Reference for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 13376-A9 | € 15,85 (14,95 excl. BTW) | ISBN: 9789087531027 / 9087531028 | Engels