Van Haren Publishing | 2008 | 231 blz., softcover | itSMF International

This Study Guide is a clear and concise guide to the complete ITIL V3 Foundation Course and Exam.
This book is a vital aide for those looking to successfully pass the ITIL V3 Foundation Exam - and for those whishing to implement that training in the marketplace.

Certification Guide, Beginning and Intermediate Level, behandelt UK versie

boek | 15418-A3 | € 23,85 (22,50 excl. BTW) | ISBN: 9789087530693 / 9087530692 | Engels

Van Haren Publishing | 2008 | 819 blz., softcover

A bundle of the following guides:
- Continual Service Improvement based on ITIL V3, a Management Guide
- Service Design based on ITIL V3, a Management Guide
- Service Operation based on ITIL V3, a Management Guide
- Service Strategy based on ITIL V3, a Management Guide
- Service Transition based on ITIL V3, a Management Guide

boek | 15401-A6 | € 83,74 (79,00 excl. BTW) | ISBN: 9789087531089 / 9087531087 | Engels

Van Haren Publishing | 2007 | 122 blz., softcover | Brian Johnson, John Higgins

This title presents readers with an approach to software development that builds on established processes and also achieves a goal of better alignment of IT services within business needs.

Tutorial for Users, Beginning, Intermediate and Advanced Level, behandelt UK versie

boek | 13374-A4 | € 42,35 (39,95 excl. BTW) | ISBN: 9789087530495 / 9087530498 | Engels

Van Haren Publishing | 2007 | 514 blz., softcover | Jan van Bon, et al.

Based on ISO 20000 and ITIL V3.
This publication is an exhaustive compendium of the major approaches within this complex field. It will prove invaluable for those looking for perspective on what the various ITSM approaches set out to achieve and where they can realistically be applied to their businesses

Tutorial for Developers, Beginning and Intermediate Level, behandelt UK versie

boek | 13372-A2 | € 63,55 (59,95 excl. BTW) | ISBN: 9789087530518 / 908753051X | Engels

Van Haren Publishing | 2007 | 166 blz., softcover | itSMF International

The goal of this pocket guide is to provide a quick reference to ITIL V3. As such, it is an invaluable aid for all managers and practitioners within the Service Management industry. Covering not only the ITIL V3 service lifecycle approach, it also describes the ITIL V3 processes in a separate section, making this Little ITIL pocket guide a unique and very practical contribution to the global adoption of ITIL V3.

Reference for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 13376-A9 | € 12,67 (11,95 excl. BTW) | ISBN: 9789087531027 / 9087531028 | Engels

Van Haren Publishing | 2008 | 173 blz., softcover | Jan van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, et al

The book is divided into two parts:
In the first part the lifecycle phase is discussed in detail, in a standardized structure. In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest.
The second half specifically addresses the processes and functions of the lifecycle stage and are described in detail.

Tutorial for Users, Intermediate and Advanced Level, behandelt UK versie

boek | 15835-A6 | € 23,85 (22,50 excl. BTW) | ISBN: 9789087531270 / 9087531273 | Engels

The Stationery Office Books | softcover

boek | 14780-A3 | ca. € 39,90 (37,64 excl. BTW) | ISBN: 9780113310975 / 0113310978 | Engels UK

Van Haren Publishing | softcover | Philip Wilkinson

The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst practices that need solving in YOUR organization.

boek | 16340-A8 | ca. € 23,85 (22,50 excl. BTW) | ISBN: 9789087531423 / 9087531427 | Engels