Van Haren Publishing | 2007 | 514 blz. | Jan van Bon, et al.

Based on ISO 20000 and ITIL V3.
This publication is an exhaustive compendium of the major approaches within this complex field. It will prove invaluable for those looking for perspective on what the various ITSM approaches set out to achieve and where they can realistically be applied to their businesses

Tutorial for Developers, Beginning and Intermediate Level, behandelt UK versie

boek | 13372-A2 | € 63,55 (59,95 excl. BTW) | ISBN: 9789087530518 / 908753051X | Engels

Van Haren Publishing | 2006 | 201 blz.

Many books on IT Service Management give only very high-level recommendations on the approach to Metrics; this publication offers practical detail on Metrics and how to best use them within an organization

Intermediate and Advanced Level, behandelt UK versie

boek | 7230-F0 | € 42,35 (39,95 excl. BTW) | ISBN: 9789077212691 / 9077212698 | Engels

Van Haren Publishing | 2007 | 104 blz. | troy DuMoulin, Rodrigo Flores, Bill Fine

This book covers Service Catalog fundamentals - the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations.

Tutorial for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 13917-A6 | € 42,35 (39,95 excl. BTW) | ISBN: 9789077212967 / 9077212965 | Engels

Van Haren Publishing | 2006 | 90 blz. | Robert Benyon, Robert Johnston

This itSMF Management Guide lays out the fundamentals of a Service Management strategy, focusing on the concepts of Service Agreements. It is compliant with ITIL, but takes the subject one step further. It describes the development and the contents of the major parts of this strategy in more detail.

Tutorial for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 11494-A5 | € 22,00 (20,75 excl. BTW) | ISBN: 9789077212912 / 9077212914 | Engels

Van Haren Publishing | 2007 | 156 blz. | Gar Case, Troy DuMoulin, George Spalding, Anil C Dissanayake

This title, produced in association with Pink Elephant, one of the world's leading companies in IT Service Management thinking, looks at various advanced topics relating to IT Service Management including:
- IT organizational design
- federated CMDB strategies
- principles of IT governance
- service-based costing models

Tutorial for Users, Beginning and Intermediate Level, behandelt UK versie

boek | 13375-A1 | € 42,35 (39,95 excl. BTW) | ISBN: 9789087530488 / 908753048X | Engels